Jordan Viehmeyer

Business Systems Administrator & Salesforce Specialist

Passionate about Business Systems, Process Automation, and Salesforce

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Who I Am

As a data-driven professional with a relentless drive to conquer challenges, I thrive in the intersection of technology and problem-solving, with a particular passion for Salesforce. Armed with my certifications as a Salesforce Certified Administrator and Associate, I excel in designing, implementing, and managing robust Salesforce solutions that drive business growth and user satisfaction.

My Approach

Every challenge to me represents an opportunity to learn, grow, and innovate. My philosophy is simple: understand the problem, dissect the data, and devise the solution. This approach has led to a successful career where I've been able to utilize Salesforce to transform business operations, streamline processes, and elevate performance metrics.

Why Salesforce?

I deeply enjoy delving into the intricacies of Salesforce, continually discovering new ways to leverage its capabilities to meet and exceed business objectives. My hands-on experience with the platform, bolstered by my theoretical knowledge, allows me to turn complex business requirements into practical, scalable solutions.

Jordan Viehmeyer

More About Me

I’m Jordan Viehmeyer, a dedicated Salesforce expert and Business Systems Administrator, driven by a passion for problem-solving and leveraging cutting-edge technology to transform businesses. From a young age, I was introduced to computing and electronics engineering by my father, Jerry, a robotics engineer at Fox 5 NYC. My love for tinkering began early on, as my dad taught me how to solder and troubleshoot—skills that have proven invaluable in my professional career.

Though my father is no longer with us, his influence remains a guiding force in my life. I've had the opportunity to apply the hands-on skills he taught me at various companies, tackling technical challenges and delivering effective solutions. In honor of his legacy, I am pursuing a degree in Software Engineering, with the goal of expanding my expertise in the field of computer science.

Professionally, I specialize in Salesforce, focusing on delivering scalable, efficient solutions that improve operational efficiency and customer satisfaction. I have extensive experience implementing solutions using Apex, Lightning Web Components, and complex automations through Flows. Whether integrating third-party systems, optimizing workflows, or developing custom solutions, I aim to exceed business objectives while continuing to honor the passion my father instilled in me.

Career Highlights

  • Implemented secure SSO/SAML solutions to improve enterprise authentication processes.
  • Automated complex workflows using Lightning Flows to save time and reduce errors.
  • Designed and built custom Salesforce integrations using REST APIs.
  • Optimized Salesforce data models to improve performance and streamline data management.

Personal Interests

Outside of work, I’m passionate about hiking, photography, and staying up to date with the latest advancements in Artificial Intelligence and blockchain technology. I enjoy solving coding challenges and contributing to open-source projects in my free time.

Resume

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The Lactation Network

Business Systems Administrator

April 2024 - Present | Chicago, Illinois

  • Manages and integrates core business systems such as Salesforce, Entra, NextGen among others.
  • Collaborates with cross-platform teams and system administrators to improve business processes, and security.
  • Leads Proof-of-Concept (POC) and Software Requirement Specifications (SRS) initiatives.
  • Spearheads SOC II, HITRUST, and HIPAA compliance initiatives by generating security controls and audit documentation..
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S-Docs

Sr. Support Engineer & Salesforce Administrator

May 2023 - Mar 2024 | Remote

  • Administered the internal Salesforce organization, and oversaw it's lifecycle.
  • Optimized Apex, Triggers, LWCs, Validation Rules, Sharing Rules, and Flows to automate complex business processes.
  • Created and maintained detailed documentation for custom objects, fields, automations within Salesforce.
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Carbon

Sr. Product Support Specialist

April 2022 - April 2023 | Atlanta, Georgia

  • Handled customer inquiries and optimized page layouts, processes and procedures for Salesforce Service Cloud.
  • Authored and maintained knowledge-base articles to assist in troubleshooting.
  • Wrote several proposals, proof-of-concepts, software requirement specifications for Salesforce Service Cloud.
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Promethean

Sr. Coordinator of Customer Solutions

Apr 2020 - Mar 2022 | Alpharetta, Georgia

  • Served as a Salesforce technical lead, providing expert guidance on escalations.
  • Co-created a solution to walk agents through troubleshooting flowcharts within a case in Service Cloud.
  • Improved Salesforce case management by building out detailed flowcharts and documentation.

Salesforce Certifications

Education

Kennesaw State University

Kennesaw State University

Bachelor of Science in Software Engineering

Studied advanced topics such as algorithms, software design, cloud computing, and data structures.

Penn State University

Penn State University

Bachelor of Engineering in Software Engineering

Focused on systems engineering, software development life cycle, and project management techniques.

Courses

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SWE 3313

Introduction to Software Engineering

Introduction to the software engineering discipline, focusing on development processes, requirements analysis, and design methods.

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IT 3223

Software Acquisition and Project Management

This course covers software acquisition strategies, project management techniques, and lifecycle management for software systems.

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CSE 3633

Software Architecture and Design

Study of architectural design and patterns, focusing on software system structures and design optimization.

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SWE 3623

Software System Requirements

Covers software system requirement engineering, with a focus on gathering, analyzing, and managing system requirements.

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SWE 3643

Software Testing and QA

Principles and techniques for testing software applications, focusing on validation, verification, and quality assurance.

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IT 4823

Information Systems Security Administration

This course covers the administration of secure information systems, focusing on system security policies, procedures, and best practices.

Hobbies and Interests

Hobbies

  • Hiking and Outdoor Adventures
  • Photography
  • Coding Challenges
  • Community Volunteering

Interests

  • Artificial Intelligence
  • Salesforce Development (LWC, Apex, Aura, VF)
  • Software Requirements Elicitation
  • Business Analysis
  • Process Improvement & Automation

Projects

Project 1

Account Health Score LWC | S-Docs

Custom LWC to read account details, and update them using a complex scoring model and REST API's.

Contact Me

Feel free to reach out to me via the form below or connect on social media.